We may have all learned to speak a language, but does knowing how to communicate follow as a default skill? Not really. Communication (and effective communication at that) in a variety of situations is a skill we need to consciously work on. And while silence may be golden in most situations, in teamwork, silence can be mighty deadly.
The single biggest problem in communication is the illusion that it has taken place.
– George Bernard Shaw
We know that effective communication is crucial in creating and maintaining a positive work environment and a high-performance work culture. To reinforce this idea and introduce the basic principles of effective communication, we organised a training session for our employees of Ninestack, conducted by Chaturthi Kamat, last Saturday, the 9th of November.
What was the session on effective communication about?
The session introduced the attendees to the essentials of effective communication in terms of the words one chooses, how one says them, as well as how one reinforces these verbal cues with other non-verbal forms of communication.
The most important thing in communication is to hear what isn’t being said.
– Peter F. Drucker
Very often, we think of communication as speaking and getting our point across, and the importance of listening tends to take a backseat, affecting two-way communication that is, in fact, essential for successful teamwork.
The participants were introduced to the importance of attentive listening which was highlighted in the session. They also learned how being patient, calm and composed are all also key to communicating effectively, and were given tips on how to be assertive, attentive and challenge-oriented.
We at Nordic Intent, believe in constantly working towards creating and maintaining a positive work environment, and organise trainings for the same.
Does your company strive towards creating an ideal work culture? Let us know in the comments below.