In the business world today, one of the key elements that makes everything click is communication. Keeping this in mind, Kodework, the web development company at Nordic Intent, recently held a session on communication for its project and delivery managers. The objective behind it was to drive home just how important effective communication is when dealing with colleagues as well as clients.
The company’s Chief Operations Office spoke on a number of points relating to communication and explained how the team could best incorporate these in their daily interaction.
Communication consists of several aspects, 3 important ones are that it should be:
For a team working in client-facing roles, it is vital that special attention is paid to the way it communicates. One must be able to get a basic understanding of the requirement at hand before being able to dive deep into it.
She began by talking about how one of the challenges any company faces is miscommunication. To counter that, she advised the team to make sure that every member working on a particular project is always updated on every detail pertaining to the project. In addition, the project manager would also need to regularly update the client on the progress of the project that the team is working on.
Moving on to the topic of client communications, she also shared a few tips with the team. Stressing on the fact, that when meeting with a new client or even an existing one, it is absolutely essential to request them to brief them properly on all aspects of the project from the start. This will help with ensuring that the team works hard to deliver the project in a timely manner.
Kodework has been in business since 2014 and given that the company deals with international clients, they sometimes have to tackle issues in communication arising from language barriers, cultural differences as well as working in different timezones. For these reasons and others, sessions like these are of vital importance for the entire team and the management will continue to hold them every month.